FAQs and usage guides

No email address is required. Create an account with a username and password. Save your username and use a unique password that you don’t use on other websites. Never include your password in public screenshots or support ticket attachments. Sign in to the same account to view plans, get your subscription or submit a support ticket. If you just want to learn how things work, read the quick-start guide before opening the user panel. Creating an account and activating a plan are separate steps; check the panel to confirm whether your account has usable data.

No. You don’t need to choose a new plan when switching devices. VPNGain allows unlimited devices to connect at the same time. Devices using subscriptions under the same account share the plan’s data allowance. Sign in to the user panel on your new device, get the appropriate client and import your current subscription. Don’t assume your old device’s connection status means the new one is already set up. When you stop using the old device, disconnect it and remove the saved subscription to prevent an outdated configuration from continuing to use data.

Sign in to the user panel and find the subscription link in your account overview. Copy or import it as directed by your client. To refresh your routes, open the subscription or configuration list in the client, find the configuration you’re using and update it. Then choose a route and connect again. If the link in the panel has changed, import the current one and confirm it works before removing the old configuration. Your subscription link contains account credentials. Don’t share it or post it in public forums.

Keep your existing configuration until you’ve obtained a new one. First, check that you can open the user panel on your device. Then confirm that the subscription address in your client matches the current link in the panel and that it contains no extra spaces or line breaks. If your local network can’t retrieve the configuration, try again on another available network. Avoid importing the same address repeatedly, which can create duplicate configurations. If it still fails, note the client error, device operating system and circumstances, then submit a support ticket without including your full subscription link.

VPNGain supports Windows, macOS, iOS, Android and Linux. Get the client and your subscription from the user panel after signing in. Clients are available to download after sign-in on non-iOS platforms. For iOS, the panel will show whether you’re eligible and where to get the client; follow the instructions displayed after signing in. After installation, you still need to import your subscription and grant the required system permissions. Downloading the client alone doesn’t connect you. If you have trouble installing or importing your subscription, follow the quick-start guide rather than downloading installers from unverified sources.

Disconnect the proxy first and make sure your local network can load websites. Then check your plan status and remaining data in the panel. Update your subscription, try a different route and check whether the client reports missing permissions, a configuration read error or a port conflict. If other proxy tools are running on your device, close any that might conflict. Change one setting at a time and note the result to help identify whether the issue is your local network, client configuration or selected route.

A connected status only means the client has established a connection; it doesn’t guarantee that browser traffic is using the proxy as expected. First, make sure the system proxy or the client’s required traffic-capture mode is enabled. Then try different websites to see whether all sites fail or just one. Check whether your browser has separate proxy settings, and whether another network tool is overriding the configuration. If you see a DNS error after connecting, check the client’s DNS settings and diagnostic messages. Don’t copy settings from unverified sources.

Apps can handle network traffic differently. Some follow the system proxy; others use separate connections or are set to connect directly by routing rules. Check the client’s connection logs to see whether requests from the app appear and which rules they match. Then check the app’s own proxy settings. If the client offers a traffic-capture mode for your system, enable it as directed and grant the required permissions. Fully quit and reopen the app after making changes. Also check whether access is restricted by your account’s region or platform eligibility.

First, check whether the system is closing the client or whether the connection fails to recover after a network switch. On Android, check background activity permissions, battery restrictions and auto-start settings, and allow the client to keep running as prompted by the system. On iOS, check VPN configuration permissions and observe the connection before and after switching networks. Don’t run multiple apps that may compete for the VPN configuration. If the issue only occurs when the screen locks or the network changes, include those conditions in your support ticket to help pinpoint the cause.

If your plan is active, you’ve updated your subscription and tried another route, but the issue still occurs, sign in to the user panel and submit a support ticket. Include your device operating system, client name, selected route, exact error message, when the issue occurred and what you’ve already tried. If only one app is affected, name the app and describe what you were doing. Hide your username, sensitive order details and subscription credentials in screenshots. Include only log excerpts relevant to the issue. Never send your password, full subscription link or private browsing activity.

VPNGain covers 110+ countries with 240+ routes. Available options depend on the panel and your current subscription. Choose a route based on the region required by the service you want to access, then compare how well it works in practice; geographic distance alone isn’t a reliable guide. For general browsing, you can start with a nearby region. For region-specific content, choose a region that meets the platform’s requirements and check your account eligibility. The route list can help you choose, but a static list doesn’t mean every route performs the same on every network.

These terms describe different network paths. IEPL uses a dedicated link, relay routes forward traffic through an intermediate node, and direct routes connect to the destination node without an intermediate relay. Route types can help explain how traffic travels, but the name alone doesn’t predict your experience or guarantee a particular speed. Results also depend on your local carrier network, destination and current congestion. Compare routes on the same device and network, then keep the one that works best for the apps you use.

Pause local downloads, cloud sync and other data-heavy tasks. Check that your Wi-Fi signal and basic connection are stable, then compare different routes with the same service. If only one region is slow, try another region that meets your needs. If all routes are slow, check for congestion on your local network. For video, make sure the playback quality matches your available bandwidth. Note when and where the issue occurs and which app is affected. Don’t judge the entire connection based on a single figure in the client.

Not necessarily. A service may check your exit region, account region, subscription eligibility and its own access policies. Being connected to the internet doesn’t guarantee access to specific content. Check that your selected route matches the service’s requirements, then fully quit and reopen the app and review its exact message. If other websites work and only that service is restricted, troubleshoot the app and its requirements instead of repeatedly reinstalling the client. VPNGain doesn’t guarantee ongoing access to every platform or item of content on every network.

Latency measures response time along a specific test path. It doesn’t measure download throughput, packet loss or the destination server’s ability to handle requests. Slow downloads may be caused by the destination website; long-lived connections can drop because of app timeouts, local sleep settings or network changes. Test with the app you actually need and check whether the same task improves on a different route. Developers should also check proxy settings in their command-line environment: a working browser doesn’t mean terminal requests are using the same path.

Monthly plans cost ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the day the plan was activated. Check your current plan and reset date in the panel; the reset doesn’t necessarily happen at the start of each calendar month. Choose a plan based on your typical video, download and development use, and remember that all devices on your account share the same data allowance. See the plans page for full pricing and billing details. The panel shows whether your plan is active.

Data packs cost ¥158/300GB, ¥358/1000GB or ¥658/3000GB. They last until used and never expire. Monthly plan data resets on the plan’s activation date each month. A data pack may suit longer-term usage, while a monthly plan works for usage you manage month by month. Data packs don’t refill with the same allowance each month, and monthly reset rules don’t apply to them. If you already have a plan, check the panel before choosing a different billing option to confirm how it will take effect on your account.

The price difference for a mid-cycle upgrade is converted into the remaining days. Alipay, WeChat Pay and USDT are accepted. Check the target plan, order details and amount due in the user panel, then follow the payment page instructions. Don’t calculate the difference yourself based on a full billing period. If your status hasn’t updated after payment, keep the order and check the panel again rather than repeating the payment. For questions about the amount or order status, submit the relevant order details through a support ticket so customer support can check them against your account records.

VPNGain offers a 7-day no-questions-asked refund. To request one, sign in to the user panel, open a support ticket and explain that you’re requesting a refund. Include the relevant order details so the request can be checked. See the refund terms in the Terms of Service for eligibility details. Closing the client, disconnecting or deleting a local configuration does not submit a refund request. You can add information and check replies in the same ticket; there’s no need to open duplicate tickets for the same issue. This page makes no additional promises about refund processing times or unlisted offers.

First, make sure you’re signed in to the account used for payment. Then check the order status and account overview to distinguish a successful payment message from a completed order in the panel. If they still don’t match, keep your payment receipt and submit the relevant order details through a support ticket. Don’t share full transaction details publicly. If you have questions about data usage, check whether other devices are still connected or background tasks are running. Unlimited devices doesn’t mean each device has a separate data allowance. To help us check further, describe what changed and how you were using the service.